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Fire Pump and Hose Packages are designed to match a variety of residential and ranch requirements - see our Pump Guide page to determine the best equipment for your specific requirements.  If you have any questions regarding the appropriate selection, please call or email us for a consultation prior to ordering. 
Each Pump Package is quality checked prior to shipment to verify it's performance - each pump is run in our shop for approximately 60 minutes (engine run with water pumped and discharged at full speed).  Customers are required to complete the manufacturer's break-in procedure and first oil change within 30 days of shipment to validate the warranty.  We send each customer an email and letter requesting confirmation they have completed the break-in procedure following delivery.  Customers needing assistance with setup, operation, and maintenance will be helped by phone, video, and other methods (including on-site service) to ensure they experience the full benefit of the equipment.  Equipment that has not completed the manufacturer's break-in procedure within 30 days of delivery, will not be covered by warranty.
Equipment will be repaired or replaced during the warranty period at the discreation of Fire Pump and Hose Packages LLC (FPHP).  If equipment must be returned and replaced, FPHP will arrange for pick-up and shipment.  No returns are allowed without pre-authorization from FPHP. 
Equipment returned for reasons other than repair or replacement must be freight paid.  Shipping and handling charges on returned items is not refundable, unless the item is being replaced.